VIFF Volunteer - Helpline (Vancouver, BC)

To ensure operations of the Volunteer Programme runs smoothly, this team assists Volunteers in using Shiftboard, our scheduling software, and Audience View, our ticketing software. Representatives will provide service by managing a call center hotline and email to aid their fellow Volunteers in navigating their profiles, selecting shifts, understanding their schedules, resetting passwords, using our website, and booking their tickets. This team also provides office support to the Volunteer Department.

This role is good for someone who:
• Has strong knowledge in using scheduling software
• Has previous experience with ticketing software
• Has excellent knowledge in technology and software interfaces
• Has great customer service skills and patience
• Is professional, friendly and enjoys helping people
• Remains calm in stressful situations
• Can multitask
• Has strong communication skills and can provide clear and accurate guidance
• Can work independently
Schedule: September 4th - October 11th

Daytime: 11am
Nighttime: 6pm
Weekdays: Yes
Weekends: Yes
Late night: No

Volunteer Commitment: Minimum of 4 shifts

Festival Volunteer Perks:

1 Volunteer Ticket Voucher for every shift you volunteer. Vouchers can be used in advance for any available festival screening. Vouchers are transferrable - so bring a friend!

A Volunteer Pass which can be used by you in the Volunteer Stand-by Line for certain screenings.

For volunteers who are 16 and 17, this pass allows you access to any classified films. Please note that under BC classification law, you must be 18 or older to view unclassified films.

One invitation to the VIFF Volunteer Appreciation Events.

Special offers, screenings, and promotions exclusive to volunteers.

An exclusive Festival Volunteer T-shirt.

After the festival, a letter of participation in our Volunteer Programme can be emailed upon request.

For more information, please email us at show contact info , or apply on our website.
  • do NOT contact me with unsolicited services or offers

post id: 6942189248



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