favorite this post VIFF Volunteer - Front of House Lead (Vancouver, BC) hide this posting unhide

The Front of House Team Lead is responsible for ensuring that VIFF volunteers have the support, knowledge and tools required to succeed in their roles. This position will also be acting as a communication bridge between VIFF Front of House Volunteers and VIFF Front of House staff members, and will be assisting with volunteer management and coordination as required. While this is a leadership role, at times this position will be required to assist with front of house duties (ushering, scanning tickets, managing lineups, assisting the box office, and working the VIFF Concierge Table and customer service). The Festival Exhibitions Team Lead will be reporting to the on-duty VIFF Venue Manager.

Overall Responsibility:
The Front of House Team Lead is responsible for ensuring that VIFF volunteers have the support, knowledge and tools required to succeed in their roles, for communicating team successes and challenges to the venue manager, and for creating a fun working environment.

Key Responsibilities:

Leading the Team:
• In collaboration with the Venue Manager, checking in the volunteer team on shift, holding pre-shift briefings, assigning roles, and end of shift check out and voucher distribution
• Set the example: When you are performing the task, ensure that you are setting the example that you would like other volunteers to follow
• Ensure that all members of your team have the tools that they require to succeed in their roles
• Observe team members and assist them with challenges as they occur
• Be in communication with the Venue Manager regarding team successes, challenges and concerns

• Assign volunteer ushers to required positions as established by the Venue Manager
• Ensure volunteer ushers are up-to-date on relevant operational information as communicated by the Venue Manager
• Assist with ushering (help patrons to their seats; discourage cell phone use during the screening; assist with late comer seating) as required

• Assist volunteer ushers with scanner setup
• Troubleshoot scanners when they are not working
• Assist patrons that have tickets and passes that do not scan
• Assist with scanning when required
• Immediately report any scanner issues to the Venue Manager

Lineup Management:
• Have a clear understanding of the different types of lineups that are being used
• Position lineup volunteers as required by the Venue Manager
• Have a clear understanding of VIFF “rush lines”
• Assist with line management as required
• Be prepared to sell memberships as required

• Have a clear understanding of festival operations procedures and venue locations
• Know where to access the information required to assist patrons with festival questions
• Assist patrons with ticket booking and online sales through the VIFF website
• Check in special guests as required
• Assist with selling memberships as required
• Promote VIFF+ to members who are attending the festival
• Engage with VIFF festival members

Box Office:
• Have a strong understanding of box office procedures
• Assist box office lineup management as required
• Be friendly, courteous and welcoming!

Customer Service:
• Communicate VIFF operational procedures and festival policies to volunteers and patrons as required
• Alert venue manager to customer service issues
• Be friendly, courteous, and welcoming!

Schedule: September 26th - October 11th

Daytime: Yes
Nighttime: Yes
Weekdays: Yes
Weekends: Yes
Late night: Yes

Please note: Late shifts are available at some festival venues. Shifts can end as late as 2am.

Volunteer Commitment: Minimum of 10 shifts

Festival Volunteer Perks:

1 Volunteer Ticket Voucher for every shift you volunteer. Vouchers can be used in advance for any available festival screening. Vouchers are transferrable - so bring a friend!

A Volunteer Pass which can be used by you in the Volunteer Stand-by Line for certain screenings.

For volunteers who are 16 and 17, this pass allows you access to any classified films. Please note that under BC classification law, you must be 18 or older to view unclassified films.

One invitation to the VIFF Volunteer Appreciation Events.

Special offers, screenings, and promotions exclusive to volunteers.

An exclusive Festival Volunteer T-shirt.

After the festival, a letter of participation in our Volunteer Programme can be emailed upon request.

For more information, please email us at show contact info , or apply on our website.
  • do NOT contact me with unsolicited services or offers

post id: 6936189214



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