I am looking for the Remote Technical Support work. I bring 15 years of extensive hands-on experience providing reliable, user-focused technical support in remote environments, supporting diverse users across multiple locations with minimal supervision. I am highly comfortable working independently while maintaining clear communication and strong service standards.
Throughout my career, I have delivered remote support for Linux, MacOS and Windows-based systems, network connectivity issues, cloud applications, and end-user software. I have strong experience troubleshooting operating system errors, VPN connectivity problems, printer and peripheral issues, email and Microsoft 365 environments, and user access management. I am proficient in diagnosing issues efficiently, explaining solutions clearly to non-technical users, and resolving incidents within defined service-level expectations.
My technical skill set includes remote desktop tools, ticketing systems, Active Directory user administration, password and permissions management, software installation and configuration, system updates, and advanced network troubleshooting (DNS, TCP/IP, VPNs, and Wi-Fi). I am also experienced in documenting incidents, maintaining knowledge base articles, and escalating complex issues appropriately to ensure timely resolution.
In addition to technical expertise, I bring strong communication, organization, and customer service skills. I understand the importance of professionalism, empathy, and clarity when supporting users remotely, particularly when resolving urgent or disruptive technical issues. I am detail-oriented, security-conscious, and comfortable following established IT policies and procedures while adapting quickly to new tools and technologies.
I am confident that my combination of technical knowledge, remote support experience, and strong interpersonal skills would allow me to contribute immediately to your support team. I would welcome the opportunity to further discuss how my experience aligns with your organization’s needs.
Following are some of my most prominent skills:
Core Technical Skills:
Remote troubleshooting & diagnostics
Windows OS (Windows 10/11, Windows Server)
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Active Directory (user accounts, groups, permissions, password resets)
Remote desktop tools (RDP, TeamViewer, AnyDesk, Splashtop)
Software installation, configuration, and updates
Hardware & peripheral support (printers, scanners, monitors)
Networking & Connectivity:
VPN setup and troubleshooting
TCP/IP, DNS, DHCP fundamentals
Wi-Fi and wired network troubleshooting
Firewall and cybersecurity concepts:
Internet connectivity issue resolution
IT Service Management :
Ticketing systems (ServiceNow, Jira, Zendesk, Freshdesk)
Incident, request, and problem management
SLA adherence and prioritization
Documentation and knowledge base creation
Issue escalation and follow-up
Security & Compliance Awareness:
User access control and least-privilege principles
MFA and account security best practices
Endpoint security awareness
Phishing and malware identification
Policy and procedure compliance
Soft Skills:
Clear written and verbal communication
Customer service and empathy
Time management and self-discipline
Problem-solving and logical thinking
Ability to explain technical issues to non-technical users
Attention to detail
Productivity & Remote Work Skills
Independent work with minimal supervision
Multitasking across tickets and communication channels
Professional virtual communication (Teams, Zoom, Slack)
Remote collaboration with cross-functional teams
Bonus / Differentiators
Cloud platforms (Azure AD, Intune, basic AWS)
MDM and endpoint management
PowerShell
ITIL familiarity
MSP or high-volume support experience
Other Skills:
Web design/development along with graphic design (7 years)
Digital Marketing (5 years) - I help local SMB Sell more, get more clients, and overall generate more business month over month.
Feel free to send me an email with your proposals or job offers to get the conversation started.