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favorite this post Customer Care Specialist (Downtown Vancouver) hide this posting unhide

compensation: Based on experience
employment type: full-time

We’re a payroll/workforce management software company looking for a Customer Care Specialist to join our team! We’re a fast growing company that helps restaurants coordinate their employees' schedules and payroll. Our software simplifies what used to be a laborious and error-prone process into a workflow that takes minutes instead of hours, and we want your help to share our amazing solution with customers.

Here's a quick video on us!

https://www.youtube.com/watch?v=FWVaxcgeP7U&t=1s

Job Overview:

This role requires a person who loves to help and support people. You will be responsible for keeping Push’s customers happy and ensuring they have the best experience possible. You will work with the customer care team to improve all aspects of customer service, making Push truly customer centric. You will be required to effectively resolve customer enquiries in a considerate, accurate, and timely manner. Experience with accounting and payroll would be helpful.

What you will do:

■ Troubleshoot and help solve product related questions, ranging from payroll related questions to software functionality.
■ Compose thoughtful, personalized responses for a variety of customer requests via telephone and email.
■ Have a confident phone voice and be comfortable speaking to customers all day.
■ Triage incoming requests and spot trends in customer issues to flag for the product team.
■ Identify, reproduce, and document bugs for our engineering teams.
■ Work with the product development and QA teams to test new features and bug fixes and surface meaningful customer feedback.
■ Make active contributions to help achieve team goals and successes.

Do you have the recipe for success?

■ Completion of highschool, diploma in a related field preferred.
■ Prior experience in a customer service role helping solve customer problems and handling upset customers.
■ A mastery of English and strong, confident written and verbal communication skills.
■ Able to exude diplomacy, tact, and poise under pressure when working through customer issues.
■ Deep and genuine passion about customer support and the role it plays in making a customer-centric team successful.
■ Ability to know when something is over your head and are not afraid to ask for help. You are skilled at explaining technical problems succinctly and clearly.
■ We are a tech company so proficiency with technology is a must!
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 6894155884

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