Client Care Representative (Weekend) (Downtown Vancouver)

We are looking for a responsible, self-starting and motivated individuals to fill our Client Care Representative position at our downtown Vancouver office. We are an independent company providing funeral, cremation, burial and memorial services for local, national & international families. Voted Consumer Choice Award Winner and many awards, we are now seeking front-line compassionate and professional care representatives who look to learn and grow with us.

*** Please read requirements carefully before applying. Thank you! ***

Duties

This position's primary role is to provide client care and daily administrative support to general operations of the office. The duties include:

• Politely and effectively answer incoming calls and customer inquiries regarding our products and services.
• Serve as an compassionate advisor (not a sales person) in providing public with information to make decision on services.
• Place outbound calls to families, vendors, hospitals, agencies and other institutions. Proactively follow-up on cases and assignments as needed.
• Interact with clients and team leaders to schedule appointments and returns. Assist management with internal schedule of activities.
• Meet clients (families) with their in-person office appointments (pick-up, drop-off, inquiries).
• Actively respond to email correspondence in professional and efficient manners.
• Perform various data entry and record keeping efficiently in Excel, Google Sheets and other databases.
• Other duties that may be assigned to.

Qualifications

• Minimum High School Diploma
• Fluency in English (both verbal & written communication) is ABSOLUTELY REQUIRED. Must be comfortable speaking confidently with clients for longer conversations and clearly explain features of our products and services.
• Additional fluency in secondary languages of Cantonese and Mandarin receives significant advantage for considerations.
• Excellent phone and customer service skills (proven experience only).
• Proficiency in Word, (basic) Excel/Google Sheets and current computer skills.
• Punctual, highly dependable, self-motivated.
• Highly organized, detail oriented and able to work independently.
• Respectful and discreet in handling confidential and sensitive information on daily basis.
• Polite, courteous and compassionate (you are mostly helping families who suffer loss and at one of their most difficult and vulnerable times).
• A 'Can Do' positive attitude and willingness to help other team members.
• Must be available to work permanent weekend schedule (Saturdays and Sundays).

Schedule Requirements

• Must be able to work full-time schedule (8 hours/day; 4 or 5 days/week).
• Must be able to work weekends (Saturdays and Sundays) as a permanent schedule. You will have alternative, permanent 2-day "weekends" in lieu of this traditional weekend.

What We’re Offering

• Compensation: Target competency rate of $22.00 - $24.00 per hour based on proven experience and skills.
• Many paths and opportunities to advance to senior level positions (more pay/responsibilities) with demonstrated experiences, commitment and positive performances.
• 2-day weekend for every 5-day work week (consistent hours/schedule).
• Access to gym at our downtown office location.
• Personal satisfaction of helping grieving families at their times of need.

If you meet all the required qualifications for this position, please kindly send your resume along with professional references and your schedule of availability. Only successful candidates will be contacted.

Thank You and Best of Luck!