Langley Lions Housing Society (LLHS) is a nonprofit affordable housing provider for independent seniors, people with disabilities and some families. Located in the City of Langley, we began our journey and vision of providing affordable housing in 1975.
In addition to our independent housing, the society works in partnership with FHA and BC Housing in the ILBC Program, which is funded assisted living. LLHS also works closely with FHA and other non-profits to provide enhanced, supportive, affordable housing to those with an acquired brain injury (ABI) or are clients of LMHSU.
We are excited as we are about to open a new facility “The Maple”, an 8-story apartment building (the tallest in City of Langley). Funded through the CHF Program, we have worked closely with BC Housing to secure our dream of upgrading our ageing housing portfolio. The dream has become a reality!
Our diverse population is looking for the perfect candidate to work within our team environment to provide safe, secure housing for our residents.
Role and Scope
The Resident Administrator reports directly to the CEO and collaborates very closely with the team. When there is a need, we will reach out and work together to connect with advocacy groups within our community to preserve and secure affordable housing for our clientele. In return, those advocacy groups will work with LLHS to secure housing for their prospective clientele. Empathy and compassion are necessary to successfully attain our goal of putting “a roof over one’s head”. Patience and the ability to understand behaviors and barriers is also necessary. A sense of practicality must be inherent when those barriers prevent a successful journey to secure or maintain housing.
The position is not purely office administration, but a combination of data entry and reporting requirements, putting on your jeans - to get into the trenches and inspect units (pre move out, post move in and during tenancy), to ensure and maintain safe, hazard free housing.
Focusing on resident relations and administration (new and current) this role ensures timely move-ins/move-outs, accurate rent calculations at onset of tenancy, responsive communication and working alongside the Maintenance Manager. An understanding of the Residential Tenancy Act is required, while focusing on compliance with society policies. Accurate reporting to the finance department and working with the care team(s) to organize events and activities balance-out the role.
Responsibilities
1) Resident Relations & Resident Services
• Serve as a primary point of contact for residents, triage inquiries, and service requests.
• Document issues and coordinate resolutions with applicable departments.
• Maintain accurate resident files and communication logs.
2) Leasing & Occupancy Administration
Working within a Team
• Monitor rental workflow, waitlist coordination, application intake, eligibility screening, references, and income verification.
• Interview potential residents and complete tours of units.
• Prepare, issue, and execute tenancy agreements in accordance with RTA and policies.
• Coordinate move ins and move outs (keys, condition inspections, orientation, documentation).
• Track unit turnovers and vacancies; ensure readiness with Maintenance Department.
• Ensure proper documentation retention and secure handling of personal information.
• Conduct initial reviews of incomes and calculate rents to one’s income. At the onset of a tenancy, securing rental subsidy with programs such as SAFER, RAP or society driven internal subsidies.
3) Property Operations
• Unit inspections and documentation, as the need may arise.
• Complete building inspections through monitoring common-areas and reporting hazards and security concerns.
• Completing and reviewing incidents reports
• Reporting all incidents and concerns through Incident Reports
• Follow up through correspondence or serving NTE.
• Coordinate with internal teams (maintenance, finance, and assisted living program) for integrated service delivery.
4) Financial Responsibilities
• Collection of rent and other charges
• Balancing and closing batches
• Reconciling and completing Bank Deposits
• Deposits at bank
5) Other duties
• Over overhead and maintaining and ordering Office Supplies
• Sharing reception with team
• Responding to in person calls
• Coordinating and organizing events
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Qualifications
Required
• Experience in property administration, preferably in affordable housing.
• Demonstrated reliability and ability to work successfully with minimal guidance.
• Ability to effectively manage emergency situations and soundly identify priorities specific to residents’ needs.
• Experience in problem solving and dealing with a diverse population in sensitive situations and ability to handle stress under these conditions.
• Excellent time management skills and solid organizational skills.
• High attention to detail; numerical accuracy for rent calculations and documentation.
• Ability to maintain confidentiality and handle sensitive information.
• Clear Criminal Record Check / Vulnerable Sector Check (as required).
Interpersonal Skills
• Displays discretion, tact and sound judgment required to manage a variety of resident situations.
• Ability to work as part of a team, performing quality work in the most efficient manner.
• Excellent communication skills, oral and written.
Preferred/Assets
• Proficiency with Microsoft 365 and housing/property management software (e.g., Yardi, Arcori, or similar).
• Knowledge of residential tenancy legislation
• Experience with RGI or income tested rent methodologies.
• De escalation, conflict resolution
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Key Competencies
• Service Excellence & Empathy – Meets residents where they are; communicates clearly and respectfully.
• Accuracy & Compliance – Gets the details right; follows procedures and timelines.
• Judgment & Discretion – Handles confidential matters appropriately; escalates when needed.
• Organization & Ownership – Manages multiple files, deadlines, and priorities.
• Team Collaboration – Works smoothly with the teams in place and our community partners.
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Working Conditions
• On site
• Four day work week, Monday through Thursday, 8:00 am to 5:00 (36 hours), paid lunch as possible disruption due to an emergency, flexibility for occasional after hours needs (e.g., unit turns, emergencies, tenant meetings).
• Physical aspects may include carrying files, walking units/buildings, and occasional ladder/stair use during inspections.
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Compensation & Benefits
• Salary range: 56000.00 to 67000.00 commensurate with experience.
• Benefits: after completion of probation[Extended health/dental, pension plan, .
• Probation 6 months
• Three weeks annual vacation after one year
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Reports to: CEO
Location: City of Langley, BC
Employment Type: Permanent On site
How to Apply
Please submit your resume and a brief cover letter Include “Resident Administrator – LLHS” in the subject line
Principals only. Recruiters, please don't contact this job poster.