job title:Janitorial Area Manager (Customer Service)
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Full Time Area Manager for Commercial Janitorial Company FOR FRASER VALLEY
About Us
With 55 years in the industry and accredited 43 years with BBB, Arodal Services Ltd. is a leading provider of commercial cleaning services in the Lower Mainland and Fraser Valley area. We are a reputable family-owned company dedicated to maintaining pristine work environments for our clients. We are committed to excellence, reliability, and customer satisfaction.
We believe in making a positive impact not only on our clients but also on our community and environment. We ensure a quality work life for our contractors and adopt environmentally friendly practices in our services.
Job Description:
We are seeking a motivated and dynamic Area Manager to join our team. The ideal candidate will have a proven track record in maintaining customer satisfaction, have excellent communication skills, and a passion for delivering exceptional service. Your primary responsibility will be to manage and meet our customers needs in a timely manner.
Duties and Responsibilities:
• Develop and maintain strong positive relationships with customers and cleaners.
• Visiting customers, and handling customer service requests.
• Account start ups and crew changes.
• Conduct site visits to existing and potential clients.
• Prepare and deliver sales proposals and quote extra services.
• Prepare existing customer janitorial increases and decreases.
• Collaborate with the sales team to ensure seamless service delivery.
• Maintain accurate data within our CRM (HubSpot).
• Preparing monthly reports to the Manager
• Attend monthly and quarterly meetings.
• There is flexibility to your workday, however you must take care of customer concerns as they happen, no exception.
• There is evening and weekend work expectations.
Qualifications:
• Experience in operational department in the janitorial cleaning industry is beneficial; however, not a requirement.
• Strong written communication and interpersonal skills.
• Fluent in English verbal and written communication.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Hands on experience using CRM (HubSpot) software and Microsoft Office Suite.
• Must have a clean driver’s record and able to pass a criminal record check
• Valid BC driver's license.
What We Offer:
• Competitive base salary plus commission and bonus program.
• Company car and cell phone provided.
• Comprehensive benefits – medical and dental packages.
• Ongoing training and professional development.
• Supportive and dynamic work environment.
Education/Experience:
Post secondary in Business or minimum one year of work experience in the janitorial industry.
The office is located in Richmond, you would be expected to be in the office periodically throughout the week, there is flexibility to this as you gain experience. FOR FRASER VALLEY
How to Apply:
If you are a motivated, positive professional with great people skills looking to make an impact in the commercial cleaning industry, we would love to hear from you. Please send your resume and cover letter to this add with the subject line "Area Manager Application."
Arodal Services Ltd. is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.