compensation: 16-19/hour plus monthly bonuses employment type: full-time
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Shed Services (www.helloshed.com) is looking for an enthusiastic, experienced, and detail oriented Customer Support Agent to support our customers and drive success. We are looking for a motivated and customer focused individual who can focus on providing the best support to our customers. You’ll be joining an extremely dedicated team and play a crucial role in growth and experience!
Our Company Goal:
Helping individuals to create a better relationship with their belongings through cataloging, organizing, and storing – the team at Shed wants to give our customers the tools they need to manage the things they value in a way that provides peace-of-mind and ease of life.
What You’ll Do:
Be on board with Shed’s commitment to providing a superior customer experience.
Handle all aspects of the user’s experience including both the account setup and management.
Provide support to potential customers with storage inquires.
Ask the right questions to get new customers signed up for the right size plan.
Work closely with the Operations team to accommodate last minute bookings, ensure that the front-line team is delivering on what the customer is being told, and resolve miscellaneous customer requests.
Occasionally get in the field to stay up to date on operational procedures and connect with Shed users.
What You’ll Bring:
At least 2 years of experience in Call Centre Customer Support.
Excellent interpersonal, problem-solving, and communication skills.
A desire to join a young company and do more.A focus on quality as much as quantity.
Reliable, punctual, and has a great sense of urgency.
Who You Are:
Must be open to work weekends.
Friendly, personable, reasonable, organized, and calm under pressure.
Excellent at troubleshooting issues, with a high level of common sense.
Customer-focused, well-spoken, and motivated to do it right the first time.
Benefits include strong medical, dental, and vision plans.
$16-19/hour with monthly bonus incentives
Great company culture with lots of food and outings
Principals only. Recruiters, please don't contact this job poster.
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