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Operations Manager | Future General Manager Opportunity | $65K-$75K + (Burnaby)
Bright Future Brands
Buller Ave
compensation:
$60,000-$75,000 Base Salary + Performance Bonuses
employment type:
full-time
experience level:
mid level
job title:
Operations Manager
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Future General Manager Opportunity
Location: Burnaby, BC
Compensation: $60,000 - $75,000 Base Salary + Performance Bonus Opportunities
*Additional commission opportunities may be available for supporting in-person estimates and business development activities.
Employment Type: Full-Time
ABOUT THE OPPORTUNITY
Bright Future Brands is a fast growing growing home services company operating throughout British Columbia across moving, storage, cleaning, junk removal, and specialty transportation services.
We are seeking a hands-on Operations Manager to help lead the day-to-day operations of the business and support our next stage of growth.
This role is ideal for someone who wants more than a traditional Operations Manager position. We are looking for a future business leader who enjoys solving problems, building teams, implementing systems, driving accountability, and helping grow a company.
For the right candidate, there is a clear opportunity to progress into a General Manager role with increased responsibility, compensation, and leadership exposure.
WHAT YOU'LL BE RESPONSIBLE FOR
*Operations & Logistics*
• Oversee daily operations across multiple service divisions
• Coordinate crew scheduling, dispatch, truck allocation, and resource planning
• Review upcoming jobs and ensure operational readiness
• Monitor labour utilization, efficiency, and service quality
• Resolve operational issues and customer escalations
• Ensure jobs are properly planned, staffed, and executed
*People Leadership*
• Recruit, onboard, train, and develop employees
• Conduct coaching, performance reviews, and accountability discussions
• Build a culture of professionalism, accountability, and continuous improvement
• Support hiring initiatives and workforce planning
• Identify and develop future leaders within the organization
*Training, Compliance & Accountability*
• Develop, implement, and continuously improve training systems
• Ensure all new hires complete structured onboarding and role-specific training
• Monitor employee competency, training progress, and performance
• Drive adherence to company policies, procedures, safety requirements, and Standard Operating Procedures (SOPs)
• Conduct audits and quality control reviews
• Lead corrective action and performance improvement initiatives where required
• Ensure operational standards are consistently followed throughout the organization
*Sales Support*
• Work closely with the sales team to ensure operational feasibility of booked work
• Support complex estimates and project planning
• Improve communication between sales and operations
• Monitor customer experience and service delivery
• Support accountability and performance within the sales team
*Warehouse & Asset Management*
• Oversee warehouse organization, cleanliness, and operational standards
• Ensure equipment, inventory, and supplies are maintained and available
• Coordinate fleet readiness and operational asset management
• Conduct regular inspections and operational audits
*Systems & Process Improvement*
• Develop and improve operational systems and workflows
• Assist with the creation and implementation of SOPs
• Identify bottlenecks and implement practical solutions
• Improve communication, efficiency, accountability, and consistency
• Build scalable systems that support future growth
*Business Development Support*
• Support strategic partnerships and growth initiatives
• Assist in developing relationships with key referral partners and complementary service businesses
• Identify opportunities to improve profitability, efficiency, and customer experience
• Drive and support business-to-business outreach initiatives and relationship development
• Assist in identifying, pursuing, and closing commercial contracts and strategic partnership opportunities
• Support in-person estimates, customer meetings, and business development activities as required
• Help establish and grow referral relationships and strategic partnerships that contribute to revenue growth
WHAT WE'RE LOOKING FOR
Required
• Minimum 3 years of experience in operations management, logistics, dispatch, transportation, moving, restoration, construction, home services, or a related industry
• Strong leadership and communication skills
• Excellent organizational and problem-solving abilities
• Demonstrated ability to hold people accountable and drive results
• Self-starter with a strong sense of ownership and responsibility
• Ability to manage multiple priorities in a fast-paced environment
Preferred
• Experience managing field-based teams, extra bonus for logistics experience
• Experience with scheduling and dispatch systems
• Experience developing training programs and onboarding systems
• Experience working with KPIs and performance metrics
• Experience supporting sales and customer service teams
WHAT SUCCESS LOOKS LIKE
The successful candidate will:
• Improve operational efficiency and profitability
• Strengthen scheduling, dispatch, and workforce planning
• Implement scalable training systems
• Increase adherence to company policies and operational standards
• Improve team accountability and performance
• Develop future leaders within the organization
• Improve customer satisfaction and service quality
• Reduce owner involvement in day-to-day operational matters
• Build systems that support future growth
• Drive and support sales team performance, business-to-business outreach initiatives, strategic partnerships, and the successful closing of commercial opportunities
WORK LOCATION & HOURS
This is an office-based leadership role located in Burnaby, BC.
Standard office hours are Monday to Friday, 8:30 a.m. to 5:30 p.m.
Alternative office schedules such as 6:00 a.m. to 3:30 p.m. or 10am-7:30pm may be considered to accommodate commuting and personal commitments.
As a leadership position, flexibility is required. Occasional work outside standard office hours will be necessary to support staff, customers, operational priorities, and business growth.
GROWTH OPPORTUNITY
We are seeking an individual with the ambition and capability to grow beyond an Operations Manager role.
The successful candidate will work directly with ownership and gain exposure to operations, sales, financial performance, strategic partnerships, leadership development, and business growth initiatives.
For the right individual, there is a clear path to General Manager, with increased responsibility, compensation, and long-term opportunities tied to performance and business growth.
TO APPLY
Please reply with:
• Your resume
• A brief summary of your management experience
• Why this opportunity interests you
We thank all applicants for their interest. Only those selected for an interview will be contacted.
- Principals only. Recruiters, please don't contact this job poster.